FAQs - Old

 My Order

1. Do I need an account to order?

• No, you can choose to order as a guest. However, we urge you to create an account so you can:
• Enjoy the full Huskies experience - with more benefits, offers, information on new products on offer.
• Save your information, without having to re-enter it for the next purchase.

2. If I register an account after putting items in my bag, will I lose them?

• No, all your items will be saved even after registering. You can locate them by clicking on the cart at the top right-hand corner of the screen.

3. When can I expect my order?

• Your order confirmation e-mail will contain an estimated delivery date. We try our best to stick to the specified date unless there are unavoidable circumstances.
• You can also use the Aramex Tracker to identify your processing details and estimated delivery date.

4. How can I change or cancel my order?

• An order can be changed or cancelled if we have not begun processing it. If you wish to modify your order or cancel it, we must be notified within 24 hours.
• If this is not possible, and you still wish to change or cancel an order, please contact us via email (connect@huskiesglobal.com) quoting the order number and place your request

5. What if the size I ordered is incorrect?

• At present, we do not offer exchanges due to COVID-19.
• Please click here to find out how to proceed with an exchange during normal circumstances (Pls check the Returns & Exchanges section below)

6. How do I find the correct size for me?

• The size may be different to your current brand.
• Use the size guide specific to Huskies, provided here. (Link to size chart)

 Order status & shipping related

7. Where is my order?

• Click the link below and enter your tracking number to find the necessary information. Aramex - Tracking (click here)

8. How do I track my order?

• All orders are processed within x working days Orders within Sri Lanka are shipped to reach you within 3-7 working days. Once an order is shipped, you will receive an automatic email along with a tracking link and tracking number from Aramex for your convenience. You can proceed by following the link or call 011 4728100 to speak to an Aramex agent.

 Returns & exchanges

9. Can I exchange my products?

• Due to the COVID-19 pandemic we are currently unable to accommodate any form of exchange.
• Under normal circumstances
• we will only allow exchanges in terms of product size or colour of the same item you have purchased.
• This excludes briefs and trunks you. However, if you have a pressing concern, please reach out to our customer care (connectOhuskiesglobal.com) within 2 days after you have received the package. and we can assist you.

10. What is your return policy?

• Due to the prevailing COVID-19 pandemic, we do not accept returns.
• Under normal conditions, we accept returns for all products. only if there is a manufacturing or quality defect
• The items being returned need to ha.ve original product tag and packaging intact.

11. How do I make a return?

• Your satisfaction is of 100% importance to us and for any reason if you are unhappy with your purchase, please inform us by emailing to connectebhuskiesglobal.com
• We will arrange for a courier to pick it up. Please note that you will be charged for this process.
• We will confirm acceptance of return after a quality check at our warehouse and you will be notified of this in writing.

12. When can I expect my refund?

• If your return is accepted, you will be notified in writing.
• This process will take 7 to 14 days from receipt of return.
• Your bank account will be credited within 7 days of you being notified.

 Payment refunds

13. Can I pay cash on delivery? 

• Yes, you can. You will be able to select your preferred option of COD or prepayment.
• Please specify your preferred option at the point of confirming the order.

14. What credit cards are accepted?

• We accept MasterCard and Visa debit and credit cards.

15. Can I make an online transfer?

• The option of online transfer is currently not available. We will notify you of any changes in this regard.

 General

16. Are your products available at retail stores?

• Sorry. cur products are currently not available at retail stores. We will notify you as soon as this option becomes available.
• Meanwhile, subscribe to our email updates for more info!

17. I have forgotten my account password.

• Please click 'Log in' on the top right-hand corner of the web page.
• Click on "Forgot password".
• Enter your email address and submit it.
• You will receive a link to the email address you provided, please click on 'Reset your password'.
• You will be automatically directed to the website to enter your new password and confirm it.